(1) ARRIVALS / DEPARTURES

(1a) Opening Hours: Mon to Sat 10am - 4pm. Sundays CLOSED.
(1b) Pets must be brought and collected during specified opening hours, unless by prior arrangement.
It would be appreciated if cats could arrive at least half an hour before closing so we have time to settle them in, and collected at least half an hour before closing so we have time to prepare the chalet for the next guest.
(1c) Sharing of chalets is restricted to cats from the same family and at the owner's request.

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(2) CAT HEALTH

(2a) All cats must be up to date with their vaccinations for Feline Enteritis and Cat Flu. The certificate provided by your vet must be produced to us on admission. The certificate is kept with your records during your cats stay at Gemima's and is returned to you on collection day. We reserve the right to charge £3 to contact your vet for confirmation if the certificate is forgotten. All cats must be up to date with their preventative flea and worming treatments before boarding with us. We cannot accept any cats that have not received meaningful preventative treatment against fleas. If necessary, Gemima's can continue a flea treatment at the owner's request and expense. Any cat(s) subsequently found to have fleas after admission will be treated by us to eradicate the problem and the cost of treatment added to the boarding fees.
(2b) We must be kept informed of any medical history, and reserve the right to refuse admission to any cat showing signs of illness, pending veterinary advice.
(2c) Medication can be administered when required, including injections for conditions such as diabetes.
(2d) Any cat showing signs of ill health whilst staying at Gemima's will be taken to the local Veterinary Hospital and treated, and the cat owner is required to pay any veterinary fees and costs incurred.
(2e) As part of the Local Authority conditions we are unable to accept un-neutered cats.

 
(3) PAYMENTS

(3a) Fees are charged by the day and For The Dates Booked, regardless of whether a cat is collected early or not. If a cat stays longer than it's booked date then the extra days stay will be charged.
(3b) There is a minimum fee of £30.00
(3c) A deposit or payment in advance may be required on booking.
(3d) Payment is due on collection, and cats cannot be released until payment is received in full.
(3e) Payment can be made by cash or by cheque. We cannot accept credit or debit cards.

 
(4) GENERAL

(4a) Gemima's require a name and contact number in case of emergencies / delays / problems.
(4b) Cats should be transported in suitable carriers. Gemima's cannot be held responsible for cats in transit.
(4c) Any cat left uncollected for seven days without contact will be handed to an animal charity.
(4d) When making a booking please take travelling arrangements into consideration, allowing time for flight / traffic delays. At busy times we cannot guarantee to have chalets available for additional days at short notice.